Q1: Where is your show room?
- A1: Our Show Room in Los Angeles Downtown in California U.S.A.
Q2- How do I become an authorized retailer?
- A2: By Online Register- First, enter your company's information (seller’s permit # required if you have a business in California) on the website and register it. Once we approve your account you can start make an order.
Place your first order on our website and meet the minimum order of U$500
- By Phone – Ask to sales rep about your order. You must provide your business information before place an order.
After you become a Leonia Lee’s Customer, there is no minimum required. If your order ceased more than a year, your account will be closed. Please contact your sales representative to reopen.
Q3: How do I contact to Leonia Lee?
- A3: Address: 1015 S. Wall st. # 103 Los Angeles CA 90015 ( Official Mailing address)
(1025 Wall st # 103 Los Angeles CA 90015 ( for Google Map Search Only))
- Store Tell: 213-745-8810, 213-745-8811 Fax: 213- 745-8809
- WhatsApp & Text Message: 213- 926-8645 - Wholesale Customer Only
- Customer Service for Public: 213-864-0853 - Please send Text Message about your question then we will reply to you within 24hrs. (Except holiday)
- E-mail: Wholesale Customer- firstname.lastname@example.org, Leonialee01@gmail.com
- Public Customer's Question- email@example.com
Q4: How safe is my personal information?
- A4: Our site is SSL certified which means your information is handled through a secure server and is digitally encrypted to ensure the utmost security.
Q5: What are Pre-Orders?
- A5: Pre-Orders are items that are currently in production. Pre-Orders can take up to 12 weeks for delivery.
Q6: How can I change my account information?
- A6: You can log into our website using your ID and Password to edit your account information.
Q7: What payment options do you offer?
- A7: Visa, Mastercard, America Express, C.O.D Money order, Company Check
Q8: When do you charge my Credit Card?
- A8: Your credit card is pre-authorized as soon as an order has been placed. It will then be charged once it has shipped.
Q9: How do I cancel an order?
- Q9: You may cancel an order at any time before the order ships. We recommend that you contact our customer service for the latest status of your order. We cannot cancel an order once a package leaves our warehouse so please make sure to follow up with our customer service first.
Q10: Can I use product images on this website?
- A:10: Our photos are licensed by our photographer to be used on our website only. Please contact us for details on how we can provide you with your very own product images at firstname.lastname@example.org
Q11. I can’t login to my account.
- A11: Contact us with any issues to Customer Service -information A3
Q12: Do you charge a sales tax?
- A12: No, registered and approved wholesale customers are not charged sales taxes. For California customers, please submit a California Resale Certificate.
Q13: Do you provide International delivery?
- A13: Yes, we offer international shipping. However, shipments outside of the US may be subject to taxes and duties which will be billed to you separately by the shipping company. Please contact us for further details at email@example.com or customer service.
Q14: Are you open to public?
- A14: No. We have B2B Only. However, You can contact to us to check Leonia Lee Authorize dealer near by you.