RETURN & EXCHANGE
- Claims for damages or defects on merchandise must be filed within 5 days of order receipt.
- Returns or exchanges will not be accepted without a Return Authorization Number(RAN) from Leonia Lee Inc.
We do not accept returns an exchange unless the item was damaged upon receipt. Unless dresses are damaged, defective, or incorrectly delivered (i.e.incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.), they CANNOT be returned or exchanged. If the dress you received is damaged, defective, or incorrectly delivered we will accept a return for re-inspection in order to assess the problem and determine the best way to correct it.
You wish to return for re-inspection must be shipped back to our store and received within 5 business days from time the package was delivered .
Returned dress must be in excellent, unworn condition, packaged securely in the original or comparable packaging.
When returned for re-inspection, the dress must be in perfect, new, never worn, condition as received at the time of delivery. It must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e. smoke). Customer is responsible for all return shipping costs. We will not refund return shipping fees unless the dress is determined to be damaged, defective, or incorrectly delivered. In order to return your dress for re-inspection,
* We cannot send you the exchange until the damaged merchandise is recieved by us, and subject may take upto 5 business days.
* Shipping charges and rush fees are non-refundable.
* Special Sale items / Clearance items are Final Sale, and they are not returnable. No exception.